Frequently Asked Questions

About Product

  • Can I amend my order?

Yes, you can change the information before the order is shipped.

  • When can I get the parcel?
Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before shipping your order, normally we need 3-7 business days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the shipping time. *If your item was out stock, the processing time will be extended 2-3 business days for urgent replenishment.
Shipping time: normally it will take 5-20 business days by expedited shipping method.
  • Where is my order and How can I track?
  1. All of the placed orders will be processed and dispatched within 3-5 business days. Some items with high prescription and shortage may experience possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
  1. Get your tracking number through your own
    account or shipping confirmation email, and Track your Order HERE
  • Can I exchange or return my order?
It is a pity that we do not provide exchange service for anyone. If your order has any faulty or issue, contact us within 24 hours once you get the parcel.
Please turn to Return/Refund Policy and get more details.
Our customer service team will solve your problems as soon as possible.
  • Faulty Goods
If the goods have any faulty and issue with your order when you get the parcel, contact us within 24 hours!
Please enclose the picture and tell us the details of the issue, we will check and solve it for you as soon as possible.